Emergency Communications Center

The Goodlettsville Emergency Communications Center is staffed twenty-four hours a day/seven days a week and is the hub for all activity that occurs within the City. No matter what the problem, our Communications Officers find the appropriate City Units to respond and solve problems as quickly as possible. If the call is a medical, police, or fire emergency, or a concern that requires a response (such as a streets or highway problem) we pride ourselves in giving the finest possible appropriate response to our citizen's concerns with professionalism and courtesy.

A Communications Officer is not a sworn police officer; yet they are normally the first line of communication between the community and the Police Department. Each Communications Officer must be knowledgeable in the operation of the five different computer systems that we use to perform the many different jobs for all of the City emergency services. Each officer receives a 40-hour training class at the TBI as well a 40-hour class with a certified APCO instructor. They are required to complete the Communications Training Officer program which includes on the job training before being released to answer emergency calls on their own. Each Communications Officer is also certified to give CPR/AED instruction over the phone if needed until EMS arrive on the scene. 

The Communications Division, in addition to answering 9-1-1 phones and Goodlettsville Emergency lines, monitor police and fire channels as well as answer all non-emergency lines and monitor TDOT cameras for traffic problems.

Communications Officers strive to quickly gather information and send the needed resources to emergencies in our City. Those "saved seconds" translate into "saved lives" for the citizens and visitors to the City of Goodlettsville. The City is proud of this group of men and women who serve the community on a 24/7 basis.

Helpful tips to use when speaking to a Communications Officer
• Always try to remain calm
• Listen to what the Communications Officer is asking you
• Answer their questions as accurately as possible
• Pay attention to the Communications Officer’s instructions and the follow instructions
• Do not lose your patience or argue
• Do not tell the dispatcher to hurry
• Stay on the line! Do not hang up until the dispatcher says it is okay to hang up


For Emergencies Call 911 or (615) 859-3405
Calls for Service Non-Emergency (615) 851-5111
Fax:  (615) 851-2226