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The original item was published from 1/10/2019 5:10:00 PM to 1/20/2020 12:00:02 AM.

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Posted on: January 10, 2019

[ARCHIVED] Customer Service Center

Clock in town square

The City of Goodlettsville has announced the creation of a new Customer Service Center.  The purpose of the center is to provide a higher level of service to our residents and business owners.  As of December 1, 2018 all calls for service for any department are going through the customer service center by calling 615-851-2200.  Naturally all calls for emergency services (police and fire) will still be done by calling 911 or 615-851-3405.

The primary customer service strategy for the Center:

  • Customer Focused:  Customer service excellence is our #1 priority and focus
  • Quality:  We will provide professional, courteous, timely and accurate service to every customer in a fair, consistent, and accessible manner
  • Accountability: We are accountable to each customer and will use feedback to improve our performance
  • Efficiency and Effectiveness:  We are committed to continuously measure and improve work processes by implementing innovative ideas, applying appropriate technology, training staff to be helpful and knowledgeable, and encouraging teamwork

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